Shipping & Returns

Shipping Policy

At The Print Shop, we are committed to ensuring your order arrives safely and on time. Please read our Shipping Policy carefully to understand shipping options, delivery times, and our approach to handling shipping-related issues.

1. Shipping Options and Costs

Standard Shipping: We offer standard shipping within South Africa. Delivery times and costs vary based on the shipping address and size of the order.
Express Shipping: Expedited shipping may be available upon request, subject to additional charges. Please contact us prior to placing your order for express shipping options and costs.
Shipping Charges: Shipping fees are calculated at checkout based on the order’s weight, dimensions, and destination. All shipping charges are non-refundable.

2. Delivery Timeframes

Processing Time: Orders typically require 3-5 business days for production after the design proof is approved. Production times may vary depending on the complexity and volume of the order.
Shipping Time: Once production is complete, orders are shipped based on the selected shipping option. Standard delivery typically takes 3-7 business days within South Africa. Delivery times may vary based on the destination and courier service.
Delays: While we strive to meet delivery estimates, certain factors (such as holidays, weather, and courier delays) may affect delivery times. The Print Shop is not responsible for delays beyond our control, but we will work with the courier to minimize any impact.

3. Order Tracking

Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details. This allows you to monitor your order’s status and estimated delivery date.
Customer Responsibility: It is the customer’s responsibility to track their shipment and make arrangements for receiving the order. We recommend monitoring tracking updates regularly to stay informed about your order’s progress.

4. Delivery Locations and Restrictions

Delivery Area: We currently deliver throughout South Africa. For international orders, please contact us to discuss options and any applicable shipping rates.
Restricted Areas: Certain remote or restricted areas may have limited delivery options or incur additional charges. In such cases, our customer service team will contact you to discuss arrangements.

5. Address Accuracy

Customer Responsibility: Please ensure all shipping information is accurate at checkout. The Print Shop is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
Address Changes: If you need to change your delivery address after placing an order, please contact us immediately. Address changes are only possible if the order has not yet shipped and may incur additional fees.

6. Handling Shipping Issues

Lost or Delayed Shipments: If your order is delayed or lost in transit, please notify us. We will work with the courier to locate your shipment or, if necessary, initiate a claim. Please note that refunds for lost shipments are subject to the courier’s policies.
Damaged Shipments: We take precautions to ensure your order is securely packaged. If your item arrives damaged, please contact us within 24 hours of delivery with photographs of the damage and the packaging. We will assess the situation and work to resolve it, which may include a replacement or repair.
Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address or failure to collect, the customer will be responsible for any additional shipping fees to re-send the package.

7. Shipping Policy for Returns and Replacements

Return Shipping: For defective or damaged items eligible for replacement under our Return & Exchange Policy, The Print Shop will cover the cost of return shipping. We will provide instructions for sending the item back to us.
Re-shipping: If a replacement is issued, we will ship it to the original delivery address at no additional charge. Express or expedited re-shipping may incur additional costs.

Return & Exchange Policy

At The Print Shop, our commitment is to deliver high-quality, custom-made products tailored specifically to each customer's requirements. Due to the nature of our custom products, all sales are final. We encourage customers to review all order details carefully before finalizing purchases, as returns are generally not accepted.

1. Final Sale on Custom Products

No Returns: All custom-made items, including printed materials, branded merchandise, and personalized products, are non-returnable and non-refundable. This is because each item is uniquely crafted to your specifications, making it unsuitable for resale.
Customer Approval: Prior to production, customers must approve all specifications, including design proofs, colours, materials, and dimensions, ensuring they are satisfied with their selections.

2. Defective or Damaged Products

Eligibility for Return: If you receive an item that is defective or damaged due to a production issue, please contact us immediately.
Notification Period: Customers must notify The Print Shop within 24 hours of receipt of any defect or damage. Requests submitted after this period may not be eligible for replacement.
Assessment and Resolution: Upon receiving your notification, we will assess the issue. If the defect or damage is confirmed to be due to our production process or materials, we will arrange for a replacement or repair at no additional cost. If a replacement is not feasible, a store credit may be issued at the Company’s discretion.
Return Condition: All defective or damaged items must be returned in their original packaging, along with all accessories and documentation, to qualify for replacement or store credit.

3. Order Cancellations

Cancellation Timing: Orders can be canceled only if production has not yet started. Once the production process begins, orders cannot be canceled, modified, or refunded.
Cancellation Process: To request a cancellation, contact us as soon as possible. Cancellations must be confirmed by a team member; simply requesting a cancellation does not guarantee it has been processed.
Refund on Canceled Orders: If an order is canceled before production begins, the customer will receive a refund, less any applicable processing fees. Refunds may take several business days to reflect, depending on the payment method.

4. Proof Approval and Customer Responsibility

Design Proof Approval: Before production, customers will be provided with a final design proof. It is the customer’s responsibility to thoroughly review and approve all aspects of the proof, including text, graphics, layout, and colours.
Changes After Approval: Once a design proof is approved and production has begun, no changes can be made to the order. The Print Shop is not liable for any errors or discrepancies that were approved by the customer in the proof stage.

5. Exclusions and Limitations

Customer-Provided Files: We are not responsible for print quality issues resulting from low-resolution or otherwise unsuitable files provided by the customer. Please ensure all files meet our specifications before submission.
Colour Variation: Due to variations in monitors and printing processes, slight colour differences may occur. Such variations are considered normal and do not qualify as defects.
Misuse or Alteration: Any damage caused by misuse, alteration, or improper care by the customer does not qualify for replacement or repair. Customers are responsible for following all care instructions provided with their products.

6. Customer Satisfaction and Support

Commitment to Quality: While all sales are final, we are dedicated to ensuring customer satisfaction. If you have concerns about your order, please reach out to our customer service team. We will do our best to address any issues within the scope of this policy.
Feedback and Resolution: We value customer feedback and encourage you to share any concerns with us. While we may not be able to accept returns, we are committed to resolving issues to the best of our ability.